FAQs
Ordering & Payment
What payment methods do you accept?
We accept all major debit and credit cards (Visa, Mastercard, AMEX) as well as secure online payments through our checkout. All transactions are processed safely, so you can shop with peace of mind.
Delivery
Where do you deliver?
We currently deliver across the UAE. Delivery within Dubai is free on all orders. For Abu Dhabi and other Emirates, a small flat delivery fee applies (calculated at checkout).
For UK & Ireland, we offer DHL Express delivery (calculated at checkout).
How long does delivery take?
Orders in Dubai typically arrive within 1–2 working days. Deliveries to Abu Dhabi and other Emirates may take 2–4 working days. UK & Ireland is 7-10 working days.
You’ll receive tracking information once your order is dispatched.
Can I get same-day delivery?
For selected Dubai locations, same-day delivery may be available if your order is placed before 12pm. Availability depends on stock and courier schedules. Whats App us for quick help.
Returns & Exchanges
Can I return my order?
Yes — we accept returns within 7 days of delivery if the item is unworn, unwashed, and in its original condition with tags attached.
What if my item is faulty?
If your item arrives damaged or not as described, please contact us within 7 days and we’ll arrange a replacement or refund in line with UAE consumer law.
How do I make a return?
Email our team with your order number. We’ll guide you through the return process. Please note: return shipping costs are the responsibility of the customer unless the item is faulty.
Do you offer exchanges?
Yes. If you need a different size or style, we’re happy to arrange an exchange, subject to availability.
Care
How should I care for my clothing?
We recommend washing on a cool setting and line drying to preserve fabric performance and fit. Full care instructions are included on the garment label. Dry inside out, away from direct sunlight.
Privacy & Security
Do you share my personal details?
Never. Any information you provide is used solely to process your order and keep you updated. We respect your privacy and follow UAE data protection standards.
Is my information safe?
Yes. We use secure SSL encryption across the site and take all reasonable steps to protect your data.
Contact Us
Didn’t find what you’re looking for?
Our customer team is here to help.
📧 paul@keltic-golf.com
📞 (+971) 50900 2461